This Services Agreement ("Agreement") is between Nerav Labs, Inc. ("GabbaiPro") and the customer organization ("Customer") that subscribes to GabbaiPro services. It governs the commercial relationship including subscription terms, onboarding, support, and service commitments. This Agreement is incorporated by reference into the Terms of Service.
Effective date: June 15, 2026
Upon subscribing, Customer selects a plan tier (Starter, Growth, or Pro) and billing cycle (monthly or annual). The selected plan and associated features are described at gabbaipro.com/pricing at the time of subscription. GabbaiPro will deliver the features included in Customer's selected plan for the duration of the subscription term.
Annual subscriptions are billed upfront for the full year at the discounted annual rate. Annual plans auto-renew at the then-current annual price unless Customer provides written notice of cancellation at least 30 days before the renewal date.
Customer may upgrade to a higher-tier plan at any time. Upgrades take effect immediately and are prorated based on the remaining days in the current billing cycle. Plan downgrades take effect at the start of the next billing period.
Optional add-ons — including the High Holiday seat module ($199/year), SMS reminders (usage-based), and custom domain ($49/month) — are billed in addition to the base plan. Add-ons may be activated or deactivated from account settings with changes taking effect at the next billing cycle.
All plans include self-service onboarding documentation, video walkthroughs, and email support. GabbaiPro targets a time-to-launch of under 72 hours for standard setups.
Pro plan customers include a dedicated onboarding call, guided data import assistance, and a named onboarding contact for the first 30 days post-launch.
GabbaiPro provides CSV import templates for member records, donation history, and family data. Migration from ShulCloud, ShulSuite, or spreadsheets is supported. Complex legacy data migrations may require a migration add-on at an additional fee.
Custom domain add-on customers receive DNS configuration instructions. GabbaiPro provisions SSL and subdomain routing within 24 hours of verified DNS propagation. Ongoing SSL renewal is handled automatically by GabbaiPro.
All plans include email support via support@gabbaipro.com. GabbaiPro targets a first-response time of 1 business day for Starter customers and 4 business hours for Growth and Pro customers. Response time targets are business-hours best efforts, not guaranteed SLAs.
Pro plan customers receive prioritized queue placement and access to a shared Slack channel or dedicated communication channel for faster resolution of critical issues.
GabbaiPro support covers platform configuration, billing questions, feature guidance, and bug reports. Support does not cover: network issues outside GabbaiPro's infrastructure, third-party integrations not provided by GabbaiPro, or customization requests outside the platform's feature set.
GabbaiPro targets 99.5% monthly uptime for the core platform (excluding scheduled maintenance). Uptime is calculated as: ((total minutes in month − downtime minutes) / total minutes in month) × 100. Downtime means the platform is completely unavailable to all users of a tenant; degraded performance does not count as downtime.
Planned maintenance windows are communicated via email or in-platform notice at least 48 hours in advance where possible, and are scheduled during low-traffic hours (typically Sunday 2–5 AM Eastern). Scheduled maintenance does not count against uptime calculations.
In the event of a service outage affecting production tenants, GabbaiPro will post status updates at status.gabbaipro.com and send email notification within 2 hours of confirmed incident. A post-incident summary will be provided for outages lasting more than 4 hours.
To collect congregant payments, Customer must complete Stripe Connect onboarding and link a bank account. GabbaiPro facilitates the Stripe onboarding flow but does not control Stripe's identity verification requirements. Stripe may request additional documentation before activating payment processing.
Congregant payments are settled by Stripe directly to Customer's connected bank account on Stripe's standard payout schedule (typically 2 business days for card payments, longer for ACH). GabbaiPro does not control settlement timing and is not liable for delays caused by Stripe or banking systems.
Pro plan customers receive Stripe processing fee reimbursement up to a monthly cap, as described in the current Pro plan details at gabbaipro.com/pricing. Reimbursement is applied as a credit against the following month's subscription invoice. Reimbursement caps and eligibility may change with 30 days' notice.
Each party agrees to keep the other party's non-public business information confidential and not to disclose it to third parties except as needed to fulfill obligations under this Agreement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law or court order.
This Agreement begins on the date Customer first activates a paid subscription and continues for the initial subscription period selected at checkout (monthly or annual).
Subscriptions renew automatically at the end of each billing period unless cancelled. GabbaiPro will send a renewal reminder 14 days before annual renewal dates.
Customer may cancel at any time from account settings. Cancellation takes effect at the end of the current billing period. No partial-period refunds are issued. Data remains accessible during the post-cancellation grace period (90 days) before permanent deletion.
Enterprise and multi-campus customers may execute a separate Order Form or Enterprise Agreement that supersedes portions of these standard terms. If you are interested in a custom Enterprise arrangement, contact sales@gabbaipro.com.
GabbaiPro may update these Services Agreement terms with 30 days' advance notice for material changes. Non-material changes (such as clarifications) may be made without notice. Continued use of the service after the notice period constitutes acceptance of the updated terms.
Questions about your subscription or this Agreement:
support@gabbaipro.com · legal@gabbaipro.com
Last updated: June 15, 2026